Refund Policy
At nivoraxelo, we want you to feel confident about your investment in our financial management communication services. Here's everything you need to know about our refund process and your rights as our valued client.
Refund Eligibility
We offer refunds under specific circumstances to ensure fairness for both our clients and our business. Your eligibility depends on several factors including the type of service purchased, timing of your request, and usage of our platform.
Seven-Day Window
Full refunds are available within 7 days of your initial purchase if you haven't accessed more than 25% of the course materials or attended live sessions.
Thirty-Day Guarantee
Partial refunds (75% of purchase price) are available within 30 days if our services don't meet the outlined expectations in your agreement.
Technical Issues
If technical problems on our end prevent you from accessing services for more than 72 hours, you're entitled to a prorated refund or service extension.
Refund Process
We've streamlined our refund process to be as straightforward as possible. Here's exactly what happens when you request a refund:
Step 1: Submit Request
Email us at support@nivoraxelo.com with your order number, reason for refund, and any relevant details. We'll acknowledge your request within 24 hours.
Step 2: Review Period
Our team reviews your request within 3 business days. We may contact you for additional information or to discuss alternative solutions.
Step 3: Decision & Processing
Once approved, refunds are processed within 5-7 business days. You'll receive confirmation and tracking details for the transaction.
Step 4: Payment Return
Funds return to your original payment method. Credit cards typically see refunds in 3-5 business days, while bank transfers may take 7-10 business days.
Refund Scenarios
Different situations call for different refund approaches. We've outlined the most common scenarios to help you understand what applies to your situation:
- Duplicate Purchase: Full refund processed immediately upon verification of the duplicate transaction.
- Service Cancellation: If you cancel within the first 7 days before accessing materials, you'll receive a full refund minus processing fees (typically ).
- Dissatisfaction with Content: Partial refunds available if you've completed less than 50% of the program and can demonstrate that expectations weren't met.
- Medical/Emergency: We offer flexible refund policies for documented medical emergencies or family situations. Contact us to discuss options.
- Technical Incompatibility: Full refund if our platform isn't compatible with your systems and we can't provide a workable solution.
Important Considerations
Refunds aren't available for services you've fully completed, downloadable materials you've accessed extensively, or one-on-one consultation sessions that have already occurred. Custom work and personalized reports are also non-refundable once delivered.
Payment Methods & Processing Times
The speed of your refund depends largely on how you originally paid. Here's what to expect for each payment method:
Credit Cards: Refunds appear as credits on your statement within 3-5 business days. During peak periods (like January or after major holidays), this might extend to 7 business days.
PayPal: Usually the fastest option — most refunds process within 24-48 hours and appear in your PayPal balance immediately.
Bank Transfers: These take the longest, typically 7-10 business days depending on your bank's processing schedule and any international transfer requirements.
We don't charge additional fees for processing refunds, but your bank or payment provider might have their own charges that we can't control.
Special Circumstances
Life happens, and we try to be understanding when unexpected situations arise. We've handled refunds for clients dealing with job loss, family emergencies, and health issues.
If you're facing financial hardship, we often prefer working out a payment plan or extended access rather than issuing a refund. This way, you keep the value you've paid for while managing your cash flow.
For business clients, we understand that priorities and budgets can shift quickly. If your company needs to cancel services due to restructuring or budget cuts, we'll work with you on a case-by-case basis to find a fair solution.
Questions About Refunds?
Our support team is here to help you understand your options and guide you through the refund process if needed.